The Management of Internal Complaints
According to Articles 9 & 10 of Law 4808/2021
Company: Theodoros P. Alexiou Sole Proprietorship IKE
Employer / Legal Representative:
- Last Name: Karampelas
- First Name: Athanasios
- Father’s Name: Ioannis
- VAT Number: 074055019
- Tax Office: Igoumenitsa
- Residence Address: Sivota, Thesprotia - 46100
- Petra Royal Hotel complies with all measures and obligations regarding the implementation of Part 2 of Law 4808/2021 for the prevention and management of all forms of violence and harassment, including gender-based violence, harassment, and sexual harassment.
- The purpose of this policy is to create and establish a work environment that respects, promotes, and safeguards human dignity and the right of every individual to a workplace free from violence and harassment. Our company recognizes and respects the right of every employee to such an environment and does not tolerate any form of unacceptable behavior by any person.
- This policy is adopted according to Articles 9 and 10 of Law 4808/2021, as well as the applicable implementing regulations, and covers all individuals referred to in paragraph 1 of Article 3 of Law 4808/2021.
A. Prevention and Combating of Workplace Violence and Harassment
- Any form of violence (physical, verbal, or psychological) in the workplace is strictly prohibited. Workplace relationships must be governed by principles of collegiality, respect, and courtesy. Aggressive, harassing, or rude behaviors are unacceptable. Strict adherence to hierarchy and discipline does not justify inappropriate conduct.
- Department heads (exercising managerial authority) and hotel management are responsible for monitoring and enforcing these principles.
- All staff members are informed during initial onboarding about the company culture and its principles. Employees are encouraged to discuss anything that disturbs them or deviates from these principles.
B. Procedure for Receiving and Reviewing Complaints
- In the event of any incident, employees have the right to report it to the relevant department head. The department head, acting as a liaison with the company, must notify hotel management so appropriate measures can be taken.
- In certain cases, an employee may bypass the department head and report directly to hotel management.
- Department heads and management may also provide guidance and support in other cases of violence, such as domestic violence.
- All information or reports shared with department heads or management are strictly confidential.
- The company is committed to investigating complaints impartially, ensuring confidentiality and protection of personal data of the affected parties. Retaliation against complainants or involved individuals is strictly prohibited.
- Any decisions or consequences resulting from confirmed violations are the final responsibility of hotel management. Consequences may range from a warning, reprimand, mandatory leave, or termination of employment, in addition to possible reporting to the competent authorities.
- Management is also obliged to report and cooperate with any requests from the competent authorities.